A little bit about Roisin
Roisin is a highly motivated and ambitious Reporting Analyst/Database administration professional and manages the WFM department. Roisin has over 10 years experience with the rigneydolphin team having progressed from CSR through various support roles to leading our MI and WFM Team.
Roisin prides herself on providing valuable insight through analytics and her core role within the continuous improvement team. Roisin works in partnerships with the campaign managers and other support areas to deliver all required reporting requirements.
Roisin holds a Bachelor of Science (Honors) in Information Technology and a Fetac Advanced Excel Level 3 qualification. Proficient in Microsoft office suite, Avaya Reporting, SAS and has valuable experience working with impact 360.