A little bit about Kevin

Kevin is General Manager of rigneydolphin’s Offsite Staffing Solutions Service. Kevin has worked for rigneydolphin for 6 years in a number of roles, including Operations Manager, and has over 15 years’ experience in contact centre management working previously for AOL and TalkTalk. For the TalkTalk Group, Kevin was Quality and Performance Manager, responsible for driving improvements in customer satisfaction metrics, e.g. NPS and Agent Satisfaction. His particular expertise is in maximising performance and improving customer service quality and outcomes. Kevin has played a pivotal role in rolling out rigneydolphin’s Lean transformation and Yellow Belt program. Kevin is currently completing a Masters of Business in Lean Practice at Waterford Institute of Technology

Kevin Kehoe