Trusted Partner. Reliable Collaborator.

With individual client relationships spanning over 2 decades, we are in it for the long haul. Clients can count on rigneydolphin to deliver time and time again, no matter what.

What We Do

Calls Answered Per Year

250

Combined Experience

Emails Handled

450

Documents Processed

300

Web Chats

Longest Individual Client

Contact Solutions

Here at rigneydolphin we excel in delivering an outsource contact centre to various client around the world. We do this in many ways with many moving parts but we always get the job done.

With various tools at our disposal we work together as one unit to deliver what we believe to be the best service in the world.

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Staffing Solutions

We are experts in human connectivity. We offer a range of staffing solutions that can be adapted to suit whatever specific needs you have.

Whether onsite or offsite, sales or technical support, outbound or inbound campaigns, we have the experience, infrastructure and flexibility to respond quickly to your needs.

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Specialised Services

Rigneydolphin not only provides staffing solutions, we also ensure that employees are always fully engaged and motivated, as this is an integral part of life here.

We provide a range of quality, training, and monitoring services to keep employees energised, something that has maintained our success.

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Virtual Assistant

Rigneydolphin, in collaboration with Interactions, offers a fully automated Intelligent Virtual Assistant system that emulates human language interaction to perform customer service tasks.

Based on deep neural networks and machine learning, the system that blends artificial and human intelligence.

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Our Partners

We are Rich in Both Experience and Expertise

You don’t have relationships with individual clients for over 20 years without doing something right. We know customer service, and we know how to continue to change and evolve. Our management team have over 120 years combined experience, uniquely positioning us in a competitive market.

Don’t Just Take Our Word For It, Here’s What Some Of Our Clients Have Said.

“

The nature of our business here in Paddy Power is that we can experience dramatic peaks in contact volumes across key events in our calendar. In order to meet the customer demand, and not compromise on the quality of service that our customers expect, we were very careful to choose our outsource partner based on their ability to scale for short engagements while delivering the level of care we require. From the outset we have found Rigney Dolphin have really understood our requirements and worked very closely with us to ensure these were delivered.
Jeff Power, Customer Experience Manager, Paddy Power. April 2015.

“

Rigney Dolphin have been providing customer care services to An Post since 2010. In that time I've always found Rigney Dolphin representatives to be extremely professional and supportive in all exchanges. Care staff are flexible and proactive in their attitude and take a personal interest in their dealings with Postfone customers to ensure efficient resolution of issues. New staff are trained to a high standard and continuity of service isn't adversely effected with the inevitable change of staff over time. I would have no hesitation in recommending Rigney Dolphin Group.
Michael Ahern, Postfone. April 2015

“

PCRS wishes to acknowledge the courtesy and professionalism of all staff at the medical card call centre at Rigneydolphin. The standard of the service was observed to be professional, informative and courteous and most likely to result in a positive outcome for our clients. Value for money is being achieved for the services provided to PCRS by Rigneydolphin
Dave Moore, General Manager, Head of Corporate Services, PCRS. Sept 2015

LEAN

Software

Avaya

LEAN

Continuous Development