Rigneydolphin are a leading Business Process Outsourcer providing a range of Inbound and Outbound Customer Related Services and Back Office support to our clients through our Contact Centre’s in Waterford City and Dublin.

Our aim is to build long-term relationships with our clients delivering scalable bespoke solutions that fit your business model and help delivery of your business goals. Through our flexible solutions, rigneydolphin can resource an Outsourced solution, or equally manage an Insource solution with a blend of our quality Customer Service Representatives and HR Consultancy based at your premises.

Working closely with our clients to ensure we exceed their business requirements our services include:
  • Customer Support Solutions
    We handle all customer enquiries from our client’s customers including contact by telephone, e-mail, web-mail, SMS, fax and white-mail. We ensure that our representatives are fully trained in-house and have excellent product and service knowledge so that support to the customer is seamless.
 
 
   
 
  • Technical Support
    In cases where our clients require technical support for their customers we specifically train our representatives to provide step-by-step support. We strive for a first call fix to ensure positive customer experiences.
  
 
  • 365 – 24/7 Availability
    Our services can be provided on a 365 – 24/7 basis
  
 
  • Customer Acquisition
    Our approach to customer acquisition and telesales for both business-to- consumer (B2C) and business-to-business (B2B) ensures that each campaign aligns to our individual clients business goals and objectives. All our campaigns comply to government legislation in respect of outbound customer contact
  
 
  • CRM
    We can provide lead management/lead generation, Customer satisfaction Survey, Brochure fulfilment and order, Data Cature and Order processing.
  
 
  • Telemarketing Campaigns
    We can provide telemarketing solutions to all our clients. We ensure that our representatives are fully trained in-house and have excellent product and service knowledge so that support to the customer is seamless.
 
 
  • Credit Control
    We can provide both inbound and outbound solutions for credit management to help provide vital cash flow to our clients business.
  
 
  Working closely with our clients, rigneydolphin is a leading Insource provider. Our Insource offering includes:
   
 
  • Provision and Staff Management
  • Performance Management
  • Process Definition and Delivery
  • HR Function
  • Payroll
  The wealth of experience rigneydolphin has gained through working as Insource providers means we have significant understanding of how good Insource models work. From effective recruitment to reward and recognition, and from union negotiations to staff motivation, our model ensures a constant service to our clients.

Improving customer and employee satisfaction with staff development and incentive schemes reflect our ongoing strategies for improvement. This helps to make