The contract is focused on further developing sales of UPC’s product range; cable and digital TV, voice and broadband.

Celine Fitzgerald, CEO of Rigneydolphin Group said: “We are excited to be working with global leaders such as UPC. Our recent string of new contract wins has been a direct result of Rigneydolphin’s commitment to our clients and the calibre of our people. It also demonstrates the strength of Waterford and the South East’s popularity as the preferred location for high-end contact centre services.”

Martin Cullen, TD, Minister for Arts, Sports and Tourism said: “Today is another success story for Waterford through the creation of jobs in the locality and the commitment by Rigneydolphin and UPC Ireland in establishing this partnership. In a changing society, supporting partnerships such as this are necessary and the services both companies provide are important for the region.”

The new win follows a successful run for the Rigneydolphin Group, having opened a brand new €5 million state of the art contact centre at the IDA Industrial Estate in Waterford last year. The new contract with UPC, which is worth €2 million, sees the creation of 45 jobs at the Rigneydolphin Waterford site.

Robert Dunn, CEO of UPC Ireland said: “UPC has enjoyed a longstanding relationship with Waterford and its citizens for over thirty years. This announcement is an excellent example of two corporations partnering to better serve our community and customers and create new jobs in the South East Region.”
A key element of this partnership is to use the sales channel Rigneydophin provides in its contact centre in Waterford to promote and sell the products and services UPC markets throughout the country.

After the guests walked the Red Carpet and collected their Goodie Bags (with Newbridge Jewellery, chocolate, nibbles, perfume, CD and lots more) they were welcomed to the cinema by Gerry Ryan.

Following the movie, the guests made the short trip to The Church on Jervis Street to attend the Aftershow party. The night was fun and glam, with lots of prizes, drinks, finger food, chocolates, more prizes, more chocolates…!!

Pretty Polly set up a massage and manicure area in the venue, where guests could go treat themselves to a quick therapy, giving back a small sum of their choice to UNICEF.

The annual awards took place in London on June 19th where we were represented by Frank Dolphin (Chairman), Conor O’Byrne (Operations Director) and Candice Rea (Business Development Manager

We are delighted to announce that Rigneydolphin have been honored at this global event in the call centre industry in the outsourcing category. Rigneydolphin were finalists in the Best Outsourcing Partnership along with our client, Perlico. In addition Meteor’s call centre operation came second in the Best Contact Centre (52 to 249 Agents) category.

This once again proves how we at Rigneydolphin are constantly improving our offering and gaining international recognition for our efforts. We would like to congratulate all our staff and thank them for their enormous contribution to this success and we look forward to even greater success in next year’s event.

This year’s team was assisted by the St Pauls scout troop in Waterford who has a long standing association with Rigney Dolphin.

The challenge was gruelling as, not only did it involve climbing four of Ireland's highest peaks, but there was also a lot of road mileage to be covered in a short space of time. However, whilst there were many sore and aching bodies the Rigney Dolphin team, conquered all four peaks in the challenge.

The challenge was in aid of both the Lyons club and the A to Z Children’s Charity. The Lions Club will be using the money raised to assist with a day out in Tramore for kids with special needs.

The A to Z Children’s Charity assist vulnerable children in the developing world, who have been affected by HIV to receive the same health care and education as any child in the developed world.

Rigney Dolphin raised over €2000’s for these two very worthy causes and we would like to thank all of those involved for their generous support.

We believe in supporting the diverse communities around us, with our efforts focusing primarily on children, education and economic development.

We have built strong ties with the Waterford Scouts and the Simon Community, and many other not for profit organizations close to our hearts. One of our more recent projects involved donating 6 computers to the local scout group and one of our IT team spending time with them each week to instruct them in basic computing skills.

Jumping out of a plane was not something we ever thought we’d do but we did it to raise funds for the Simon Community.

Volunteers from our male staff members were recently waxed to raise funds for an orphanage in Romania.

We also have a 4 peak challenge coming up with the Scouts next year, which will see a team from Rigney Dolphin climb the 4 highest peaks in Ireland in a long weekend.

Whether it is jumping out of a plane to combat Irish homelessness, getting involved in local youth groups, or raising funds for those in need overseas, people at Rigney Dolphin are making a difference year round.