Utilising both our Customer Service skills and our bespoke CRM management processes, we have developed the capability to deliver comprehensive CRM solutions including:

Customer Surveys
By keeping in contact with your customers on a regular basis with simple and efficient questionnaires you keep control of customer opinion and trends. We survey, analyse and feedback this information to you objectively.

Lead Management
By following a customer enquiry until it has been qualified and closed, you don’t know how well your advertising is working for you. Our systems and processes help to track these trends and feed you the facts.

Recall / Returns Management
Sometimes manufacturers and distributors are faced with the daunting task of having to recall a product or manage the return of unwanted goods. At rigneydolphin we have the capability to handle recalls and returns following all the procedures required to deliver a seamless back office process

Direct Marketing
We have the capability to manage Direct Marketing campaigns for our clients from concept through to production, onto delivery and distribution.

Back Office/Data Input
We provide a solution for data input either directly into our clients own systems or into our own database which can be transferred by secure FTP or CSV files directly to our client.

Data List Cleansing
Our CRM team can remove any corrupt or invalid data from lists provided by our clients in preparation for any customer contact activity.

Brochure Fulfilment
We are able to provide a quality mailing service including letter printing, inserting & hand assembly and brochure & marketing fulfilment.