Customer Relationship Management
Our CRM centre offers our clients
a range of Customer Support and Management Services enabling them to
fully understand their customer base in terms of current and future
expectations. Working closely with our clients we develop and drive CRM
strategies that are focused on achieving improved customer
satisfaction, Customer Retention, Brand Loyalty and achievement of
strategic goals.
Utilising both our Customer Service
skills and our bespoke CRM management processes, we have developed the
capability to deliver comprehensive CRM solutions including:
Customer
Surveys
By keeping in contact with your
customers on a regular basis with simple and efficient questionnaires
you keep control of customer opinion and trends. We survey, analyse and
feedback this information to you objectively.
Lead Management
By following a customer enquiry
until it has been qualified and closed, you don’t know how well your
advertising is working for you. Our systems and processes help to track
these trends and feed you the facts.
Recall
/ Returns Management
Sometimes manufacturers and
distributors are faced with the daunting task of having to recall a
product or manage the return of unwanted goods. At rigneydolphin we
have the capability to handle recalls and returns following all the
procedures required to deliver a seamless back office process
Direct Marketing
We have the capability to manage
Direct Marketing campaigns for our clients from concept through to
production, onto delivery and distribution.
Back Office/Data Input
We provide a solution for data
input either directly into our clients own systems or into our own
database which can be transferred by secure FTP or CSV files directly
to our client.
Data List Cleansing
Our CRM team can remove any
corrupt or invalid data from lists provided by our clients in
preparation for any customer contact activity.
Brochure Fulfilment
We are able to provide a
quality mailing service including letter printing, inserting & hand
assembly and brochure & marketing fulfilment.
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